Customer Service Representative I

Company: Sheetz
Location: Claysburg, PA, US

JobDetails

Description

4-day work weeks with 10-hour shifts. Mid shifts start between 8-10am, late shifts between 3-5pm, on a rotating schedule. Includes some weekends and holidays.

Training is 6 weeks in office, followed by 2 months in office. After that, the schedule will switch to hybrid.


OVERVIEW

Provide excellent customer service while serving as a first line de-escalation point to protect brand reputation, as well as troubleshoot technical app and other program issues. 


RESPONSIBILITIES (other duties may be assigned)

  1. Address a range of customer service situations through various touchpoints and provide first line support for crisis-level situations to protect the brand.
  2. Possess basic knowledge of customer facing promotions and programs to provide first level technical support for customer technology issues (e.g., mobile app, online ordering, SheetzGo, subscriptions, loyalty program, etc.).
  3. Troubleshooting complex concerns pertaining to payment systems (e.g., Sheetz Visa, Fleet credit cards, FISCAL) and payments/transactions at store level (e.g., failed transactions, preauthorization and crypto payments).
  4. Work within ticketing system to document customer inquiries efficiently and accurately.
  5. Route inquiries to specific corporate departments as needed.
  6. Identify and escalate crisis situations to level 2 rep or supervisor as needed.
  7. Ability to keep consumer information and classified proprietary information confidential.
  8. Effectively navigate various software and computer systems necessary to the position.

QUALIFICATIONS

(Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

  • High School/GED required 

Experience

  • Minimum 2 years Help Desk/Call Center Experience preferred
  • Minimum 2 years customer service experience required 

Licenses/Certifications

  • None required

Tools & Equipment

  • General Office Equipment

ACCOMMODATIONS

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Trending jobs

  • employment near me
  • employment opportunities
  • hiring near me
  • job openings near me
  • jobs hiring

Different Job Roles

  • Client Service Coordinator Jobs
  • Client Support Specialist Jobs
  • Client Service Representative Jobs
  • Customer Service Coordinator Jobs
  • Customer Support Jobs Near Me

Search for jobs in Claysburg, Pennsylvania


  • Sheetz jobs in Claysburg, PA
  • job opportunities in Claysburg, PA
  • Sheetz jobs hiring in Claysburg
  • Customer Service Representative I careers in Claysburg

Employment opportunities at Sheetz


  • sheetz careers
  • sheetz hiring near me
  • sheetz jobs vacancies
  • sheetz hiring
  • sheetz jobs near me

Related Jobs