OVERVIEWResponsible for the deployments and maintenance of multiple major enterprise systems. Plans for and responds to major service outages and other system related issues.
RESPONSIBILITIES (other duties may be assigned)- Escalation resource for System Administration team issues.
- Possess advanced knowledge of multiple systems, and develop capabilities on non-primary systems.
- Provide technical advice and counsel to management and to less experienced IT personnel.
- Facilitate teams that may include peer-level professionals, specialized technicians, managers, contractors, consultants and/or customers
- Provide mentoring / coaching / technical advice to less experienced System Administration personnel.
- Perform advanced level system maintenance, monitoring, and problem determination. Verify the integrity and availability of resources, systems, and key processes. Perform periodic performance reporting to support capacity planning.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted business / IT units.
- Research and recommend innovative and, where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
- Develop advanced technical support documentation.
- Configure system upgrades as necessary.
- Provide evening and weekend System Administration support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
QUALIFICATIONS(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- Bachelor’s degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is required
- A four-year degree in Computer Science, Management Information Systems, or Computer Engineering preferred
Experience
- 7 years of applicable experience in a technology environment, to include:
- 3 years of experience in a System Administration role
- Experience with Windows, LDAP, Exchange, Linux, Virtualization, or Storage Management is preferred.
Licenses/Certifications
Tools & Equipment (Other than general office equipment):